Monday, July 11, 2011

forgot to tell you about our computer problems

Computer went crazy on Friday.  After running a Norton scan, it was still doing weird things,so David disconnected everything, and took it in to be looked at.  Figured we would be without it for as long as a week, but he brought it home. He was assured that there was no virus, and had been told that we hadn't given Norton long enough to deal with the problem, and that we would have to re-boot 2-3 times to get everything cleared up.  Did so, and left it for awhile, and then more of the same problem, so David changed the batteries in the keyboard and everything settled down.  Saturday morning, same problem. We had been told that everything was pointing to a keyboard problem.   So David disconnected, ready to replace it today.  Saturday about 5:00, we get a phone call from a man with a strong Asian accent you identifies himself as calling from Microsoft technical services.  He tells us that our computer has been sending automatic distress signals to Microsoft for some time, and that we are badly infected, and that the computer could crash any time. He tried to give us some instructions, but he was very hard to understand and we just weren't getting it. It was a very difficult phone call, and we ended up doing nothing but thanking him for calling. So, of course, David then packs up the computer again and off to the repair centre.

It turns out that the phone call was a scam.  They were trying to offer to fix the problem, if we would give them access to our computer, and all of the information in it like banking a credit cards etc. The repair guy said that they had had several reports of this over the past few days.  We have no virus, but at this point, neither do we have a keyboard, so everything is having to be done on the laptop.  Can still play poker though, mouse works just fine.

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